Prepare and send out your sales invoices in a timely manner. To make sure nothing slips between the cracks, we can draft, input, and dispatch your sales invoices as well as monitor your invoicing schedule.

Communicate payment terms clearly. Explain your payment terms and conditions with your customers from the start of your relationship.

Remind customers when their invoice is due. A proactive approach is often always better than a reactive approach. In this case, you may wish to offer a polite reminder to your customer that their invoice is due in 7 days, and then again 3 days prior to the invoice being due if they have not paid it already. Resolve any queries raised on invoices as soon as possible.

Follow up with customer immediately after payment terms is up. As soon as your customer exceeds the invoice due date, the average invoice date being 30 days, we will follow it up immediately.

Remain polite, but be persistent. Demonstrate active listening, and bear in mind their reasons for paying late to ensure that they still feel respected. Once we are sure your debtor is being honest with us as to why they are paying late, then make sure we get a commitment from them (a firm date and payment amount) as to when they will repay the debt.

Automate your credit control chasing.

Briefly, some benefits of automating your credit control function include:

• maximising your cash flow,
• reducing the need for bank borrowing,
• improving internal credit management procedures, and
• reducing bad debts.

Our credit control service will help you build strong client relationships, ease financial strain, and enhance cash flow.